Privacy Policy
Last updated: 24 July 2026
This Privacy Policy explains how Shivan Global, operating under the brand ENAARGY (“ENAARGY”, “we”, “us” or “our”), collects, uses, stores and shares information when you visit enaargy.in, contact us, create an account or place an order.
Information we collect
Depending on how you use the website, we may collect your name, email address, telephone number, billing and delivery address, account details, order information, product enquiries, support messages and any information you voluntarily provide through forms or communications.
We may also automatically collect limited technical information such as IP address, browser type, device information, referring pages, pages visited, cookies and similar usage data needed to operate, secure and improve the website.
Payments
Online payments may be processed by third-party payment providers, including Razorpay. Payment providers and participating banks may collect and process payment information under their own privacy notices and legal obligations. ENAARGY does not intentionally store complete card, UPI or online-banking credentials on this website.
How we use information
- To process, confirm, deliver and support orders.
- To respond to product, dealer, bulk-purchase, warranty and customer-support enquiries.
- To manage accounts, invoices, returns, refunds and payment-related communications.
- To prevent fraud, misuse, security incidents and unauthorised transactions.
- To maintain, analyse and improve our website, products and customer experience.
- To send service updates and, where permitted or consented to, marketing communications.
- To comply with applicable law, regulatory requests and enforceable legal obligations.
Cookies and similar technologies
We may use essential cookies to operate the store, remember cart or account settings, maintain security and provide requested features. We may also use analytics or preference cookies to understand website performance. You can control cookies through your browser settings, but disabling essential cookies may prevent parts of the website from working correctly.
When information may be shared
We may share information only as reasonably necessary with payment processors, banks, delivery and logistics providers, website hosting and technology vendors, professional advisers, customer-support providers, government authorities or other parties required to complete a transaction or comply with law. We do not sell personal information.
Data retention
We retain information only for as long as reasonably necessary for orders, support, accounting, tax, warranty, fraud-prevention and legal purposes. Retention periods may vary depending on the type of information and applicable requirements.
Security
We use reasonable administrative and technical safeguards designed to protect information. However, no website, internet transmission or storage system can be guaranteed to be completely secure.
Your choices and rights
Subject to applicable law, you may request access to, correction of or deletion of personal information associated with you. You may also opt out of non-essential marketing messages. We may need to verify your identity before acting on a request and may retain information where required by law or legitimate business obligations.
Third-party websites
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and ENAARGY is not responsible for third-party content or practices.
Changes to this policy
We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The latest version will be posted on this page with its updated date.
Contact us
For privacy questions or requests, email enaargyindia@gmail.com or use our Contact Us page.