Shipping Policy

Last updated: 24 July 2026

This Shipping Policy applies to orders placed with Shivan Global, operating under the brand ENAARGY, through enaargy.in.

Service area

We currently accept deliveries to serviceable locations in India. Availability may depend on the product, order quantity, courier coverage and delivery address. Bulk, dealer, project and OEM orders may use separately agreed transport arrangements.

Order processing

Standard in-stock orders are usually processed within 2-5 business days after payment confirmation. Processing may take longer for high-volume, customised, made-to-order, project or temporarily unavailable products. Sundays and public holidays are not counted as business days.

Estimated delivery

After dispatch, standard deliveries generally arrive within 5-10 business days. Remote locations, adverse weather, public holidays, transport disruptions or other events outside our reasonable control may cause additional delay. Any delivery date is an estimate unless expressly confirmed in writing.

Shipping charges

Applicable shipping, handling or transport charges will be displayed at checkout or communicated in the quotation or invoice. Charges may vary by destination, product dimensions, weight and order value.

Tracking and delivery

Where tracking is available, details will be sent to the contact information provided with the order. Please provide a complete address and reachable telephone number. ENAARGY is not responsible for delays or failed delivery caused by incorrect or incomplete customer information.

Damaged, missing or incorrect deliveries

Please inspect the package promptly. If an item arrives visibly damaged, incomplete or different from the confirmed order, contact us within 48 hours of delivery with the order number and clear photographs or video of the package and item. Keep the original packaging while the issue is reviewed.

Contact us

For shipping assistance, email enaargyindia@gmail.com or use our Contact Us page.